There is no reason to do it in two steps: invoice and payment for the Sames date = Sale Receipt. Sales receipt = paid sale, the funds are right here as of this date Invoice = unpaid sale for this date, waiting for the funds to arrive later This links the write-off to the correct account. Select the bad debt account: For the ‘Discount Account’, choose the bad debt expense account you created in the first step. This is the amount you’ve deemed uncollectible. Also, youve mentioned earlier that youve added a memo line, the second report will give you the details by following these steps: Go to Reports and then select Accountant & Taxes, then choose Transaction Detail by Account. Just use the same info on the sales receipt that you would normally put on an invoice. Write off the amount: In the ‘Amount of Discount’ field, input the amount you want to write off. There is no Invoice you were not anticipating this payment and there was no Sale waiting to be paid. You use Sales Receipt for the payment, now. The Item might be where you made your error. To save time, if you already have credit memos in bulk outside of QuickBooks, you can consider integrating a third-party app into your QBO account to import your credit memos. If you link it as Debit AR, that is the same as an invoice = creates open AR balance. Know that in QuickBooks, you can only create and apply credit memos one at a time. Identify the customer and, if necessary, the job in the Customer: Job drop-down menu. The Create Credit Memos/Refunds window 2. If you link that item to AR, the item creates a Debit a Debit to income as Contra- sales, or Reversal of that income. Choose CustomersCreate Credit Memos/Refunds or click the Refunds & Credits icon in the Customer section of the home page to display the Create Credit Memos/Refunds window (as shown). Credit Memo, Invoice and Receive Payment are AR activities, by definition. ![]() It is not AR using it on the Credit Memo is what makes it AR. Edit that item to confirm where you linked it. The Write Off item should be linked to an Income account you use for refunds and write offs. If you see a balance next to the name, in Customer Center, and that column is titled Balance Total, then you left AR open balance and did not write off the invoice with the credit memo properly. The open balance carries forward, until paid or cleared out. The Name should be on the AR Aging summary at all. Find your chosen customer and identify the products or services related to the credit.
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